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Microsoft Dynamics 365 Business Central Training Course

Microsoft Dynamics 365 Business Central is an all-in-one business management solution designed for small to medium-sized businesses. It helps companies streamline operations across finance, sales, service, and supply chain processes. Business Central enables users to make smarter decisions with real-time insights and powerful reporting tools. Its seamless integration with Microsoft 365 and other Dynamics applications improves productivity and collaboration. The platform is cloud-based, secure, and scalable, making it ideal for growing businesses. Features include financial management, inventory control, project management, customer relationship management (CRM), and human resources support. With an intuitive interface and automation capabilities, Business Central reduces manual tasks and enhances business efficiency. It also supports customizations and extensions, allowing organizations to tailor the solution to their unique needs. Whether you’re upgrading from legacy systems or starting fresh, Dynamics 365 Business Central provides a modern, flexible, and cost-effective ERP solution to drive business success.

What is Dynamics 365 CRM?

Microsoft Dynamics 365 Business Central Training Course(Customer Relationship Management) is a suite of intelligent business applications developed by Microsoft to help organizations manage and improve customer relationships, streamline sales, enhance customer service, and automate marketing efforts. It is a part of the broader Microsoft Dynamics 365 platform.

Key Components of Dynamics 365 CRM:

  • Sales – Helps sales teams track leads, manage opportunities, forecast revenue, and close deals faster with real-time data and AI-powered insights.

  • Customer Service – Provides tools to deliver exceptional customer support through multiple channels (phone, chat, email, etc.) with features like case management, knowledge base, and service level agreements (SLAs).

  • Marketing – Enables marketing teams to run targeted campaigns, nurture leads, and measure performance with tools like customer journeys, email marketing, and segmentation.

  • Field Service – Optimizes field operations by managing work orders, scheduling technicians, and ensuring first-time fix rates.

  • Customer Insights – Consolidates customer data from various sources to create a unified view and provide actionable insights.

Business Central 365 Training

What is Microsoft Dynamics 365 Business Central?

Think of Business Central 365 Training as the command center of your business operations. This ERP system serves as the single source of truth for all your financial, inventory, and project management needs.

Top Features of Microsoft Dynamics 365 Business Central Training Course

  • Financial Management
    Manages general ledger, accounts payable/receivable, budgeting, cash flow, and fixed assets with real-time reporting and analysis.

  • Inventory Management
    Tracks inventory levels, movements, and valuation while enabling automated stock replenishment and warehouse operations.

  • Sales & Marketing
    Helps manage customer data, sales orders, quotes, and marketing campaigns with full visibility into the sales cycle.

  • Purchasing & Vendor Management
    Streamlines procurement by handling purchase orders, vendor information, and payment processing.

  • Project Management
    Allows planning, budgeting, resource tracking, and performance monitoring for internal or customer-facing projects.

  • Manufacturing
    Supports production orders, bills of materials (BOM), capacity planning, and shop floor control for manufacturing operations.

  • Reporting & Analytics
    Provides built-in reports, dashboards, and integration with Power BI to deliver business insights for informed decisions.

  • Multi-Currency & Multi-Company Support
    Enables global business operations with support for different currencies, languages, and consolidated reporting.

  • Microsoft 365 Integration
    Seamlessly connects with Excel, Outlook, Word, and Teams for increased productivity and smoother workflows.

  • Cloud-Based Access
    Accessible anytime, anywhere via web or mobile devices with automatic updates and minimal IT maintenance.

  • Security & Compliance
    Offers role-based security, data encryption, and compliance with global standards like GDPR.

  • Customization & Extensibility
    Easily tailored to specific business needs using low-code tools like Power Apps and extensions from Microsoft AppSource.

Microsoft Dynamics 365 Business Central Training Course

Who Can Learn Microsoft Dynamics 365 Business Central Training Course

This course is suitable for a wide range of learners, from fresh graduates to working professionals. Whether you’re involved in accounting, managing business operations, or planning to move into ERP consulting, this training can help you understand and use Business Central 365 Training effectively.

Ideal Learners for This Course:

  • Finance and Accounting Professionals:
    Those who manage daily financial transactions, budgeting, or reporting and want to work with a modern ERP system.
  • ERP Functional Consultants:
    Professionals involved in implementing or managing ERP software for clients or internal use.
  • Business Owners & Managers:
    Individuals running small to medium-sized businesses who want to automate operations and improve business insights.
  • Supply Chain & Operations Staff:
    Professionals working in inventory, procurement, or warehouse management who want to enhance efficiency.
  • Students & Graduates (Commerce, Finance, MBA, IT):
    Freshers or aspiring ERP professionals aiming to gain practical skills and boost their career prospects.
  • IT Professionals:
    Those involved in ERP support, system administration, or integrations who want to deepen their Business Central knowledge.

Microsoft Dynamics 365 Business Central Training Course – Course Curriculum

  • Understand the concept of ERP and why it is important for businesses

  • Overview of Microsoft Dynamics 365 and its product family

  • Introduction to Business Central’s key features and modules

  • Understanding cloud vs on-premise deployment options

  • Navigating the user interface and dashboard

  • Working with Role Centers and their customization

  • Learning how to personalize fields, pages, and layouts

  • Creating and managing companies within Business Central

  • Setup of chart of accounts and general ledger

  • Configuring accounting periods and fiscal year settings

  • Working with journal entries and recurring journals

  • Managing customer and vendor ledgers

  • Processing payments, receipts, and bank reconciliation

  • Budget creation and variance analysis

  • Setting up dimensions for financial reporting

  • Fixed asset setup, depreciation, and disposal

  • Creating and managing customer records

  • Setting up sales prices, discounts, and payment terms

  • Creating sales quotes and converting them to orders

  • Processing sales shipments and invoicing

  • Handling sales returns and issuing credit memos

  • Viewing customer balances and aging reports

  • Using customer templates for quick data entry

  • Managing interactions and tracking communication history

  • Creating vendor records with payment and delivery terms

  • Managing purchase quotes, orders, and invoices

  • Receiving goods and posting purchase receipts

  • Managing purchase returns and credit memos

  • Vendor payment processing and bank transactions

  • Creating approval workflows for purchase documents

  • Setting up vendor price lists and discount terms

  • Viewing purchase statistics and vendor history

  • Creating item cards with unit of measure and categories

  • Tracking inventory levels across multiple locations

  • Posting inventory adjustments and transfers

  • Working with stock keeping units (SKU)

  • Managing serial numbers and lot tracking

  • Configuring reorder points and safety stock levels

  • Setting up bins and warehouse locations

  • Viewing item ledger entries and inventory valuation

  • Creating job cards and defining job tasks

  • Assigning resources and planning costs

  • Posting time sheets and job journal entries

  • Monitoring job status and progress updates

  • Invoicing jobs based on completed tasks or fixed billing

  • Tracking job budgets vs. actual costs

  • Viewing detailed job ledger entries

  • Setting up job-specific pricing and discounts

  • Setting up item BOMs (Bill of Materials)

  • Defining routings and production steps

  • Creating production orders and managing status

  • Posting consumption and output of items

  • Handling scrap, rework, and production variances

  • Scheduling production based on capacity constraints

  • Managing subcontracts in the production process

  • Tracking production costs and performance

  • Using standard reports and financial statements

  • Creating account schedules and column layouts

  • Generating customer and vendor reports

  • Setting up and analyzing with dimensions

  • Integrating with Power BI for real-time dashboards

  • Exporting reports to Excel or PDF

  • Customizing report layouts using Word and RDLC

  • Creating saved views and filtered lists for analysis

  • Linking Business Central with Microsoft Outlook

  • Working with Excel for data analysis and entry

  • Setting up Teams integration for collaboration

  • Using Power Automate to create approval workflows

  • Creating custom apps with Power Apps

  • Accessing AppSource for third-party extensions

  • Enabling APIs for external system integration

  • Configuring web services for system-to-system data exchange

  • Setting up user accounts and assigning roles

  • Configuring permission sets and access control

  • Creating new companies and managing multiple entities

  • Enabling audit trails and tracking changes

  • Performing data backup and restore operations

  • Managing data privacy and GDPR compliance

  • Using change logs for audit and compliance

  • Monitoring system performance and background sessions

Benefits of Microsoft Dynamics 365 Business Central Training Course

  • All-in-One Business Solution
    Business Central combines finance, sales, inventory, purchasing, and project management in one platform, reducing the need for multiple software systems.

  • Improved Financial Visibility
    Real-time dashboards and reporting tools help businesses make informed financial decisions with up-to-date insights on cash flow, budgets, and performance.

  • Streamlined Operations
    Automates everyday tasks like invoicing, inventory tracking, and order processing, saving time and reducing manual errors.

  • Cloud-Based Accessibility
    Access your data and processes anytime, anywhere, on any device. Ideal for remote teams and growing businesses.

  • Seamless Microsoft Integration
    Works perfectly with Microsoft Outlook, Excel, Teams, and Word—making it easy to handle tasks directly from familiar applications.

  • Scalable and Flexible
    Suitable for small businesses with a few users or medium-sized enterprises with complex needs. The system grows with your business.

  • Customizable to Your Business
    Easily tailor workflows, reports, forms, and processes to fit industry-specific or company-specific requirements without heavy IT dependency.

  • Improved Customer Experience
    Gives sales and support teams access to customer history, orders, and interactions—leading to faster, more personalized service.

  • Better Inventory Control
    Helps manage stock levels, reduce overstocking or shortages, and improve warehouse accuracy through automation and tracking.

  • Enhanced Security and Compliance
    Role-based access control, audit trails, and automatic updates help ensure that your data stays secure and compliant with industry standards.

  • Faster Implementation and Updates
    Compared to traditional ERP systems, Business Central offers quicker setup, easier updates, and lower total cost of ownership.

  • Actionable Business Intelligence
    Built-in analytics and Power BI integration help turn raw data into clear visual insights for smarter business decisions.

Microsoft Dynamics 365 Business Central Training Course-Frequently Asked Questions (FAQs)

Business Central is an all-in-one ERP solution by Microsoft designed for small and mid-sized businesses. It helps manage finance, sales, inventory, purchasing, projects, and more in one integrated system.

No. This course is designed for both technical and non-technical learners. A basic understanding of business processes (like finance or sales) is helpful, but not mandatory.

Finance professionals, accountants, ERP consultants, IT staff, supply chain managers, and business owners looking to implement or work with Business Central.

Yes. Graduates or students from commerce, IT, MBA, or related fields can start learning and build a strong career in ERP and business solutions.

  • Business Central Functional Consultant

  • ERP Support Specialist

  • Finance Executive (with ERP knowledge)

  • Inventory and Procurement Analyst

  • Project Accountant

Yes. The course includes practical sessions, real-time scenarios, and access to demo environments to help you practice and build confidence.

Yes. Most training programs offer completion certificates. You can also pursue official Microsoft certifications like MB-800: Microsoft Dynamics 365 Business Central Functional Consultant.

Absolutely. Business Central is cloud-based and the course can be taken fully online with instructor-led classes or self-paced modules.

Typically, the course takes 4 to 6 weeks, depending on the learning mode (part-time or full-time) and the depth of the topics covered.

Most training programs use the latest cloud version of Business Central, ensuring learners get updated with current features and UI.

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