Microsoft Dynamics 365 Online Course
MS Dynamics D365 CRM Online Training in Hyderabad This course offers a complete learning experience in Sales, Customer Service, Marketing, Field Service, Finance, and Operations, empowering professionals to streamline business processes and drive digital transformation.Delivered by certified Microsoft experts, the program combines real-time projects, hands-on labs, and interactive learning to ensure practical understanding. Learners gain exposure to essential tools such as Power Apps, Power Automate, Power Pages, and Microsoft Copilot, enhancing their ability to build customized business solutions and automate workflows.With flexible online sessions, recorded classes, and placement assistance, this training is ideal for IT professionals, business analysts, and fresh graduates aiming to launch or upgrade their careers in CRM and ERP domains. The Microsoft Dynamics 365 Online Course also prepares participants for official Microsoft certification exams, opening doors to high-paying job opportunities across industries
Course Features
- Expert Trainers
- Comprehensive Curriculum
- Hands-on Projects
- Flexible Scheduling
- Recorded Sessions
- Certification Guidance
- Job Placement Support
- Live Doubt-Clearing
- Access to Study Materials
- Real-Time Scenarios
Course Overview
Microsoft Dynamics 365 Business Central Training Courses are crafted to empower learners with comprehensive expertise in managing business processes using Microsoft Dynamics 365. This Microsoft Dynamics 365 Training Course covers essential modules such as Sales, Customer Service, Marketing, Finance, and Field Service — helping professionals gain hands-on experience with real-world business scenarios.Delivered by certified Microsoft Dynamics experts, this program focuses on practical learning, customization techniques, and cloud-based business management. Learners benefit from flexible online sessions, recorded classes, and placement & certification support.Recognized as one of the Best Dynamics 365 Online Training programs, this course is ideal for IT professionals, business analysts, and freshers aspiring to build a rewarding career in the CRM and ERP domains. Whether you’re upgrading your skills or beginning your career journey, this is the Best Dynamics 365 Business Central Online Training to accelerate your success in today’s digital transformation
Why Microsoft Dynamics Online Training
Hyderabad, a leading IT hub in India, offers immense career opportunities for professionals skilled in Microsoft Dynamics 365 CRM. Enrolling in a Microsoft Dynamics 365 Online Course Hyderabad provides access to expert trainers, real-time project exposure, and a curriculum designed to meet current industry demands.This Microsoft Dynamics CRM Online Training covers essential modules such as Sales, Customer Service, Marketing, and Field Service — equipping learners with practical, job-ready skills. The program also includes Dynamics 365 Finance and Operations Online Training, enabling professionals to master both CRM and ERP aspects of Microsoft Dynamics 365.With flexible online classes, learners can upskill at their own pace while gaining preparation support for official Microsoft certification exams. Hyderabad’s thriving tech job market and the growing demand for Dynamics 365 talent make this the perfect choice for IT professionals, business analysts, and freshers aiming to build a successful CRM career.Additionally, the course offers career assistance, including resume building, mock interviews, and job referrals, ensuring you are fully prepared to enter the professional world with confidence. Whether you’re starting or advancing your career, this Microsoft Dynamics 365 Online Course Hyderabad — also available on Microsoft Dynamics 365 Udemy — positions you for success in today’s fast-evolving CRM and ERP landscape.
What is MS Dynamics D365 CRM?
Microsoft Dynamics 365 Online Course is a cloud-based customer relationship management solution that helps businesses manage and improve interactions with customers. It combines tools for Sales, Customer Service, Marketing, and Field Service in one unified platform. Dynamics 365 CRM enables companies to automate workflows, track customer data, improve service delivery, and drive sales growth using real-time insights and AI-powered features. Microsoft Dynamics Online Training It’s widely used across industries to enhance customer engagement and business efficiency.
Explore Our Courses
MS Dynamics 365 Finance and Operations
Microsoft Dynamics 365 Finance and Operations is a powerful enterprise resource planning (ERP) solution designed for medium to large organizations. It helps manage global financials, operations, supply chain, manufacturing, and project accounting—all in one unified platform. This course is ideal for finance professionals, ERP consultants, and technical implementers aiming to streamline business processes using Microsoft’s advanced ERP suite
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is a powerful CRM solution designed to help organizations deliver exceptional customer experiences. It enables efficient case management, automated service processes, omnichannel support, and actionable insights to enhance customer satisfaction. This course is ideal for customer service professionals, CRM consultants, and support managers seeking to streamline and modernize their service operations.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales is a customer relationship management (CRM) solution designed to help organizations manage and optimize their sales processes. It empowers sales teams with tools to track leads, nurture customer relationships, forecast revenue, and close deals more efficiently. This course is ideal for sales professionals, CRM consultants, and anyone aiming to streamline sales operations using modern CRM tools.
Microsoft Dynamics 365 Sales Insights
Microsoft Dynamics 365 Sales Insights is an AI-driven extension of Dynamics 365 Sales that empowers sales teams with actionable intelligence. It uses artificial intelligence, machine learning, and data analytics to provide real-time insights that help sellers build stronger relationships, prioritize actions, and close deals faster.
Comprehensive Dynamics 365 for Business Operations
Microsoft Dynamics 365 for Business Operations is a unified ERP and CRM solution that streamlines finance, supply chain, manufacturing, sales, and customer service into one integrated platform. Ideal for medium to large enterprises, it enhances operational efficiency, reduces costs, and supports data-driven decision-making across departments.
This comprehensive course is designed for functional consultants, business analysts, operations managers, and IT professionals seeking to master enterprise-wide deployment of Dynamics 365.
Microsoft Dynamics 365
Microsoft Dynamics 365 is a suite of intelligent business applications that help organizations unify customer relationship management (CRM) and enterprise resource planning (ERP) into one platform. It empowers businesses to improve operational efficiency, enhance customer engagement, and drive data-driven decision-making.
Dynamics 365 is built on Microsoft Azure and seamlessly integrates with tools like Microsoft 365, Power Platform, Teams, and AI services — making it highly scalable and adaptable for organizations of all sizes.
MS Dynamics 365 CRM with Power Apps
Microsoft Dynamics 365 CRM (Customer Engagement) combined with Power Apps provides a powerful, low-code platform for building customized business applications on top of Dynamics 365 modules like Sales, Customer Service, Marketing, and Field Service.
By integrating Power Apps, users can extend CRM functionality, create tailored interfaces, and automate processes without heavy coding—making solutions more agile and user-centric.
MS Dynamics D365 CRM WITH COPILOT
Microsoft Dynamics 365 CRM with Copilot introduces a new era of AI-powered productivity. Copilot is an embedded, conversational AI assistant within Dynamics 365 that helps users work smarter by automating tasks, summarizing data, generating content, and guiding workflows—all in real time.
Whether in Sales, Customer Service, Marketing, or Field Service, Copilot transforms how teams interact with CRM data by reducing manual effort and enabling faster, more informed decisions
Microsoft Dynamics 365 Online Course – Course Curriculum
• Overview of Microsoft Dynamics 365 ecosystem
• Understanding CRM vs ERP modules
• Core concepts: entities, fields, relationships
• Navigating the Dynamics 365 user interface
• Role-based security and access management
• Overview of cloud deployment and architecture
• Integration with Microsoft 365 and Azure
• Real-world use cases and industry applications
• Lead and opportunity management
• Sales pipeline and forecasting techniques
• Configuring products, price lists, and quotes
• Managing orders and invoices
• Implementing sales goals and dashboards
• Customizing sales entities and forms
• Integration with Outlook and Teams
• Automating sales processes with workflows
• Case management and customer issue tracking
• Service level agreements (SLAs) setup
• Knowledge base and article management
• Queue and routing rule configuration
• Implementing Omnichannel for Customer Service
• Using AI-driven insights for service improvement
• Customizing service entities and dashboards
• Reporting and analytics for service performance
• Campaign creation and customer segmentation
• Managing leads and marketing lists
• Email marketing automation setup
• Event management integration
• Customer journeys and engagement tracking
• Using AI Copilot for marketing content suggestions
• Performance analytics and lead scoring
• Integration with Power BI for marketing reports
• Overview of field service operations
• Work order management and scheduling
• Resource allocation and optimization
• Asset and inventory management
• Customer communication through mobile apps
• Integration with IoT devices for predictive maintenance
• Setting up agreements and SLAs
• Real-time reporting and service insights
• Introduction to Power Platform and Power Apps
• Building canvas apps and model-driven apps
• Data connections with Dataverse and SharePoint
• Customizing UI and app logic using formulas
• Integrating Dynamics 365 data in apps
• Automating processes with Power Automate integration
• Managing permissions and environments
• Publishing and sharing apps securely
• Overview of Power Pages and web design capabilities
• Creating portals for customers and partners
• Connecting Dataverse data to web pages
• Implementing authentication and access controls
• Customizing site themes and layouts
• Using Power Pages Studio for low-code development
• Integrating workflows and business logic
• Launching and maintaining secure business portals
• Introduction to automation and flows
• Creating instant, scheduled, and automated flows
• Connecting multiple apps and services
• Automating Dynamics 365 workflows
• Using AI Builder for intelligent automation
• Error handling and flow monitoring
• Business process automation examples
• Advanced flow management and governance
• Overview of Copilot AI in Dynamics 365
• Using Copilot for data insights and suggestions
• Automating routine tasks with AI
• Generating content for sales and marketing
• Improving customer communication with AI replies
• Leveraging Copilot in Power Apps and Power Automate
• Integrating Copilot with Microsoft 365 tools
• Real-world use cases and productivity benefits
• Managing environments and instances
• User roles, permissions, and licenses
• System customization and configuration
• Integration with Power BI, Outlook, and SharePoint
• Data import/export and management
• Understanding API and connector integration
• Monitoring system performance and updates
• Preparing for Microsoft Dynamics 365 Certification Exam