Microsoft Dynamics 365 Online Course
MS Dynamics D365 CRM Online Training in Hyderabad offers expert-led instruction on customer relationship management using Microsoft Dynamics 365. This course covers key modules like Sales, Customer Service, Marketing, and Field Service. Designed for both beginners and professionals, it includes hands-on projects, real-time use cases, and certification support. Learn from certified trainers and boost your career in one of the most in-demand CRM platforms.
Course Features
- Expert Trainers
- Comprehensive Curriculum
- Hands-on Projects
- Flexible Scheduling
- Recorded Sessions
- Certification Guidance
- Job Placement Support
- Live Doubt-Clearing
- Access to Study Materials
- Real-Time Scenarios
Course Overview
Microsoft Dynamics 365 Online CourseĀ is designed to equip learners with in-depth knowledge of Microsoft Dynamics 365 CRM modules, including Sales, Customer Service, Marketing, and Field Service. The course focuses on real-world applications, hands-on practice, and customization techniques. Delivered by certified professionals, the training provides flexible online sessions, recorded classes, and certification guidance. Ideal for IT professionals, business analysts, and freshers aiming to build a successful CRM career in a high-demand field.
Why Microsoft Dynamics Online Training
Hyderabad, a leading IT hub in India, offers immense career opportunities for professionals skilled in Microsoft Dynamics 365 CRM. Choosing MS Dynamics D365 CRM Online Training in Hyderabad provides access to expert trainers, real-time project exposure, and a curriculum tailored to industry needs. The training covers essential CRM modules such as Sales, Customer Service, Marketing, and Field Service. With flexible online classes, learners can upskill at their own pace while receiving guidance for Microsoft certification exams. Hyderabadās strong job market and demand for Dynamics 365 talent make this training ideal for IT professionals, business analysts, and freshers. Additionally, the program offers career support through resume building, mock interviews, and job referrals. Whether you’re starting your career or advancing it, this training positions you for success in the rapidly growing CRM domain
What is MS Dynamics D365 CRM?
Microsoft Dynamics 365 Online CourseĀ is a cloud-based customer relationship management solution that helps businesses manage and improve interactions with customers. It combines tools for Sales, Customer Service, Marketing, and Field Service in one unified platform. Dynamics 365 CRM enables companies to automate workflows, track customer data, improve service delivery, and drive sales growth using real-time insights and AI-powered features.Ā Microsoft Dynamics Online Training Itās widely used across industries to enhance customer engagement and business efficiency.
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Whether in Sales, Customer Service, Marketing, or Field Service, Copilot transforms how teams interact with CRM data by reducing manual effort and enabling faster, more informed decisions
Microsoft Dynamics 365 Online Course ā Course Content & Syllabus
š¹ Module 1: Introduction to Dynamics 365 CRM
Overview of Microsoft Dynamics 365
CRM vs ERP in Dynamics 365
Navigating the CRM interface
Understanding apps: Sales, Customer Service, Marketing, Field Service
Introduction to Dataverse (Common Data Service)
š¹ Module 2: Dynamics 365 Sales
Lead and Opportunity Management
Sales process and pipeline stages
Quotes, Orders, and Invoices
Product catalog, price lists, units, and discounts
Sales goals, territories, and forecasting
Sales Insights & AI features (Copilot integration)
š¹ Module 3: Dynamics 365 Customer Service
Case creation and management
Entitlements and SLAs
Queues and routing rules
Knowledge base configuration
Service scheduling and calendars
Omnichannel and chat features (Copilot support)
š¹ Module 4: Dynamics 365 MarketingĀ
Marketing lists and segments
Email campaigns and customer journeys
Event management and lead scoring
Integration with Sales and Customer Insights
š¹ Module 5: Dynamics 365 Field Service
Work order creation and management
Resource scheduling and dispatch
Inventory and asset management
Agreements and preventive maintenance
Mobile Field Service features
š¹ Module 6: Customization and Configuration
Creating and managing entities, fields, relationships
Forms, views, charts, and dashboards
Business rules and process flows
Security roles, business units, and teams
Solution management and exporting/importing solutions
š¹ Module 7: Power Platform Integration
Building custom apps using Power Apps
Automating workflows using Power Automate
Creating reports with Power BI
Using AI Builder and Copilot with CRM
š¹ Module 8: Administration & Deployment
System settings and environment management
User and license management
Data import/export and templates
Integration with Outlook, SharePoint, and Teams
Introduction to Lifecycle Services (LCS) for administrators
š Certifications Covered:
MB-210 ā Microsoft Dynamics 365 Sales
MB-230 ā Microsoft Dynamics 365 Customer Service
PL-200 ā Power Platform Functional Consultant